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Frequently Asked Questions & Suggestions
ABS Auto Repair is here to help. We know the collision repair business and we do it right. From estimates and insurance claims to the repair of your vehicle — you can count on us to help you throughout the process. If your question is not answered here and you have more questions, please contact us at (626) 279-6485.
- Help. I've just been in an accident. What should I do first?
- Do I have to go to the insurance company's claim center before having my vehicle repaired?
- Do I have to get more than one estimate?
- How do I know that my insurance company will work with you?
- What if I don't have insurance or I don't want to use the insurance coverage I do have?
- What should I look for when choosing a repair shop?
- How long will it take to repair my vehicle?
- Is the final bill ever different than the estimate?
- Will I receive a warranty with the repair work?
- How do I obtain a rental while my vehicle is being repaired?
We recommend that whenever you're in an accident that you immediately call the police to report the event. Immediately thereafter you should contact your insurance agent and call ABS Auto Repair or stop by our location, we can direct you to the right towing companies.
No, you are not required to do so. You can leave your vehicle with us and request that the insurance appraiser visit our facility. We have excellent relationships with all major insurance companies.
You should always get more than one estimate, because at ABS Auto Repairs we know we offer professional work at a great price.
From our past experience and our work history, we have excellent working relationship with all major insurance providers. We will contact your insurance agent for you and handle all the paperwork necessary to get your vehicle repaired right.
We'd be glad to work with you directly.
According to I-CAR Gold Class, a consumer should look for a modern facility with state-of-the-art equipment, cleanliness, evidence of proper collision repair training, a warranty program, and certified technicians. ABS Auto Repair proudly receives I-Car's top accreditation in all categories listed.
When you bring your vehicle in for an estimate, a certified estimator will tell you the length of time it will take to repair your vehicle. In addition, you will receive an explanation of the process to restore your car to its pre-accident condition and an available repair appointment date.
The final bill could be different if we discover damages that were not apparent in our initial examination of your vehicle. This occasionally happens, and if it does, we contact your insurance company and work out any differences with them. Your deductible stays the same. And, if there are differences discovered, we will alert you so that you are kept up-to-date with all information.
Yes, at ABS Auto Repair we give our customers a warranty "in writing" with every completed repair. We pride ourselves on customer satisfaction and this is one of the ways that we demonstrate trust to ensure that satisfaction. Please read our warranty.
Often times, your policy may contain coverage that includes a rental. If you were not at fault, the other driver's insurance company may be liable for your rental coverage. In either case, we are happy to arrange a rental car or loan you one of our available car at no cost to you.